Warranty Policy
Volanter 2-Year Limited Warranty
All Volanter products are covered under our 2-year Limited Warranty for the original purchaser against manufacturing defects. This warranty policy takes effect on June 22, 2026.
Warranty Period
The warranty is automatically registered when the initial purchase has been made. In addition, the warranty applies to the INITIAL PURCHASER, and the 2-year warranty will begin once you receive the product and is non-transferable.
What's Covered
This warranty covers manufacturing defects in materials or workmanship that affect normal, intended use of the product.
If a covered defect is confirmed, Volanter will, at its discretion, repair or replace the defective part or product to restore proper performance.
What's Not Covered
This warranty is intended to cover manufacturing-related issues and does not apply to damage caused by external factors or normal use over time.
| Category | Description |
|---|---|
| Normal Wear & Tear | Cosmetic wear from regular use. |
| Customer-Caused Damage | Damage resulting from misuse, accidents, abuse, or improper handling. |
| Environmental Damage | Damage caused by acts of nature, including but not limited to storms, wind, or other environmental conditions. |
| Cosmetic Changes | Aesthetic changes that do not affect normal operation or performance. |
| Unauthorized Modifications | Products that have been repaired, altered, or modified without prior authorization from Volanter. |
How to Claim Warranty
Report the Issue
If your product arrives damaged, has a defect, or if you received the wrong item, please report the issue within 7 days of delivery by contacting our customer service team.
Submit Required Information
Email us at support@volanter.com with your original order number, along with clear photos and videos that help us assess the issue accurately.
Review & Support
Once your claim is submitted, our team will review the information and get back to you within 24 business hours to assist with the next steps.
FAQs
When does my warranty coverage begin?
Warranty coverage will begin once you receive the product.
Who is eligible for warranty coverage?
Warranty coverage applies only to the original purchaser who bought directly from volanter.com and is non-transferable.
What does "limited warranty" mean?
A limited warranty covers manufacturing defects in materials or workmanship under normal use, but does not cover wear and tear, misuse, or accidental damage.
What is not covered under warranty?
The warranty does not cover normal wear and tear, cosmetic damage, misuse, accidents, environmental damage, or unauthorized modifications. Please refer to the What’s Not Covered section for full details.
How do I start a warranty claim?
Simply email support@volanter.com with your order number and clear photos or videos of the issue. Our team will review your claim and respond within 24 business hours.